General Terms and Conditions2017-12-05T15:35:49+00:00

General terms and conditions of sales “Chevaliers des Pieds”

  1. General



The following general terms and conditions of sale are applicable to the sale of all goods that are sold on the website of Chevaliers des Pieds (hereafter the “Seller”), registered at Kardinaal Mercierlei 44, 2600 Berchem (Antwerp), Belgium and registered with the Crossroads Database for Enterprises under number BTW BE 0518.890.513.


The orders can only be placed by a consumer in the sense of the Act on Market Practices and Consumer Protection of 6 April 2010 (the “Buyer”). Anyone placing an order hereby confirms by this order to be a physical person and not a trader, or not to be ordering in its capacity of trader.


Minors or legally incapacitated persons need to be represented by their parents or legal representatives, who are equally bound by these general terms and conditions of sale. The placing of an order on the website constitutes the explicit acceptance of these general terms and conditions of sale, which are indicated on the website.


The general terms and conditions indicated on the website at the time of the placement of the order are applicable.



  1. Price and costs


The prices are those indicated on the website at the time of the order. All prices are indicated in Euro. The prices include 21% VAT.


  1. Payment


Payment needs to precede the delivery and is done through one of the following payment systems:

–        Paypal via;

–        Bank transfer to the bank account: BE52 0688 9702 5109;

–        Bancontact or Mister Cash;

–        Visa or Mastercard;

–        Gift certificate Chevaliers des Pieds; or

–        iDEAL via

The Seller is not responsible for possible transaction costs arising from payment.


  1. Ordering


An order can be placed through or


The Seller undertakes to proceed with the placed orders as long as stock is available and within the restrictions mentioned in these general terms and conditions of sale.


The order will only be final after acceptance of these general terms and conditions of sale, the prices and the description of the offer. The confirmation of the order by the Buyer is considered as explicit acceptance of the general terms and conditions of sale and of the placed order at the set price.


The Seller reserves its right to cancel orders in the event of serious presumption of abuse of rights, lack of good faith or unacceptable commercial purposes.


The order is only executed after receipt by the Seller of the transferred amount, in case of bank transfer, payment by Bankcontact/Mister Cash or PayPal, or after acceptance by the financial institution, in case of payment by Visa or Mastercard or iDEAL. Each order will be confirmed as soon as possible by e-mail by the Seller.



  1. Transport and delivery


Delivery is only possible in Belgium, the Netherlands, Luxembourg, Germany, France, the United Kingdom and Austria. For delivery in other countries, the Buyer should first contact the Seller to make an agreement on the delivery cost.


The delivery of the ordered product is done by collection in a Bpost point, a DPD collection point or by delivery on the address indicated by the Buyer.


The Seller bears the delivery costs for delivery to a Bpost point within Belgium. In case of delivery by mail to the address indicated to the Buyer, the Buyer pays the delivery costs. The correct delivery costs are indicated on the website.


The delivery time starts to run as of receipt of payment. The indicated delivery time is for information purposes only and is non-binding for the Seller.


The Seller is not responsible for delay or cancellation of delivery or any costs, damages or losses caused by the supplier or the transporter.



  1. Returns


The Buyer may within fourteen calendar days after receipt, without mentioning a specific reason, revoke its sale. The Buyer first needs to notify the return on the website to be eligible for a special return label. Free returns are only possible within Belgium, as also indicated on the website. Outside Belgium, the costs for returns are to be borne by the Buyer. The products needs to be resent to ‘Chevaliers des Pieds, Kardinaal Mercierlei 44, 2600 Berchem (Antwerp), Belgium’.


Products which are soiled, damaged, worn or not resent in the original packaging, are not accepted. The shoe soles need to be undamaged and unworn.


After processing of the return, the price is integrally refunded to the Buyer within [thirty] calendar days following the revocation, by the same means and on the same bank account with which the order was paid. If required, the Buyer can also choose for a voucher.


  1. Guarantee


Any defect with regard to the delivery of a product, damage or qualitative shortcoming must be notified in writing within 7 days after receipt. If the delivery should be resent, this is done in the manner as described under article 6.

The Seller is not liable for force majeure, accident, wrong use or treatment of a product by the Buyer.


A product with an accepted defect is replaced or repaired free of charge. If the costs of repair are disproportionate, the Seller is entitled to replace the product with a similar product. This is the only guarantee that is given by the Seller.






  1. Liability and force majeure


The website of the Seller is intended to provide general information to the Buyer on the products and activities of the Seller. The Seller only has an obligation to use its best efforts with regard to the access, the ordering process or the other services.


The Seller can not be held responsible for loss or damages caused by delay or by failing to execute its obligations as set forth in these general terms and conditions, if these are cause by any circumstances beyond the control of the Seller.


The Seller is not liable for damages to the Buyer or to third parties of any nature whatsoever caused by an error in the design or materials or a manufacturing defect of the products sold.


The Seller is not liable for any form of indirect damages, consequential damages or loss of income.



  1. Governing law and competent court


The sale of the goods is subject to Belgian law and any disputes will be decided by the courts of the district of Antwerp, section Antwerp.



  1. Electronic communications


The sale of the products through the website of the Seller is done electronically. Therefore the Buyer agrees electronic communication by the Seller. The Seller is entitled to send messages by other means (for example by mail).



  1. Data access


The Seller shall collect personal data of the Buyer through the website in the framework of client administration and for personalized information and promotion campaigns. The personal data of the Buyer that are being collected are: [e-mail address, name, address, mobile phone number, date of birth and language choice]. The Seller is responsible for the processing of personal data.  The Buyer hereby gives his/her explicit approval to process these personal data in accordance with the conditions of this provision.


The personal data of the Buyer will be processed in accordance with the provisions of the Act of 8 December 1992 on the protection of privacy in relation to the processing of personal data.


The Buyer has the right at any time to be given access to its data, to correct mistakes or to delete data from the files of the Seller. The Buyer can contact the Seller at any time by e-mail at



  1. Intellectual property


All elements of the site of the Seller, including the technology used for that end, are the exclusive property of the Seller and are protected by copyright.


Users having an own website and who whish, even for personal use, to install an automatic link between their own site and the start page of the Seller, must obtain the prior approval of the Seller.